Privacy Policy



Welcome! Del Monte Pacific Limited (“Del Monte” or “we,” “our,” or “us”) takes your privacy seriously. This privacy policy (“Privacy Policy”) explains how Del Monte collects, uses, shares and protects information about the users of our website (“you”). It also tells you how you can access and update your information and make certain choices about how your information is used. This Privacy Policy covers both the “online” (eg, web and mobile services, including any websites operated by us and mobile applications, however accessed and/or used, whether via personal computers, mobile devices, or otherwise) and “offline” (eg, collection of data through mailings, telephone, or at in person events) activities owned, operated, provided, or made available by Del Monte. Our “online” and “offline” activities are collectively referenced as the “Services.” This Privacy Policy also applies to your use of any interactive features or downloads that: (i) we own or control; (ii) are available through (“Site”); or (iii) interact with and posts in the Site.

By using the Services or by otherwise giving us your information, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information. We reserve the right to make changes to this Privacy Policy at anytime. Any changes will be posted in this Privacy Policy and material changes will generally apply only to activities and information collected on a going forward basis. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.

If you have any requests concerning your personal information or any queries with regard to this Privacy Policy, please contact our Data Protection Officer via email at or by telephone at +632 8856 2556. 

For a detailed description of our privacy practices with regard to our Services, please click on any of the questions below.

Table of Contents

What Information do We Collect?
Information You Provide to Us
Information We Collect as You Access and Use Our Services
Information Third Parties Provide About You
Information You Provide About a Third Party
How do We Use the Information Collected?
How and When do We Disclose Information to Third Parties?
When You Agree to Receive Information from Third Parties
Third Parties Providing Services on Our Behalf
Co-branded Services
Contests and Promotions
Administrative and Legal Reasons
Business Transfer
What Is Online Behavioural Advertising and How Can I Opt-out?
What About Information I Disclose Publicly?
Does Third Party Content and Links to Third Party Sites Appear on the Services?
How do I Change My Information and Communications Preferences?
What About Security?
What About Changes to the Privacy Policy?
What About Social Media Features and Widgets?

1. What Information do We Collect?

A. INFORMATION YOU PROVIDE TO US. In limited instances, we may ask you to provide us with certain categories of information such as: (1) personal information, which is information that could reasonably be used to identify you personally, such as your name, e-mail address, date of birth, and physical address (“Personal Information”); and (2) demographic information, such as information about your age bracket or professional affiliations (“Demographic Information”). Should you give us personal information involving your family or any third person, you represent and warrant that you are authorised and/or have obtained their consent to the disclosure of their personal information. We may collect this information through various forms and in various places through the Services such as contact us forms or when you otherwise interact with us.

B. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES. In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. We may use Usage Information for a variety of purposes, including to enhance or otherwise improve the Services. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer or other device used to access the Services (any, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. In the unlikely instance that we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information. A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed):


A cookie is a data file placed on a Device when it is used to access the Services. A Flash cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. If you choose to disable cookies or Flash cookies on your Device, some features of the Services may not function properly.

Web Beacons.

Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our web and mobile pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web or mobile page or e-mail can act as a web beacon. Web beacons or similar technologies maybe used for a number of purposes, including, without limitation, to count users of the Services, to monitor how users navigate the Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts.

An embedded script is a programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter.

C. INFORMATION THIRD PARTIES PROVIDE ABOUT YOU. We may, in rare instances, supplement the information we collect about you online with outside records from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise.

D. INFORMATION YOU PROVIDE ABOUT A THIRD PARTY. If you send someone else a communication from the Services, such as sending an invitation to a friend, or sharing a link through social media, the information you provide (names, e-mail addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality through our Services, your e-mail address may be included in the communication sent to your friend. Your friend may contact us through Data Protection Officer at to request that we remove your friend’s information from our database.

E. INFORMATION COLLECTED BY MOBILE APPLICATIONS. Certain aspects of the Services may be provided or accessed through an application on your mobile, tablet computer or similar device (“Mobile Application”). You agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such Mobile Applications.

When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), including without limitation:

  • Your preferred language and country site (if applicable)
  • Your phone number or Device Identifier
  • The mobile device manufacturer and model of your mobile device
  • The IP address of your mobile device
  • Your mobile operating system
  • The type of mobile Internet browsers you are using
  • Information about how you interact with the Mobile Application and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application, and how you engage with the Mobile Application
  • Information to allow us to personalise the services and content available through the Mobile Application
  • Your geolocation

We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:

  • To operate and improve our Mobile Applications, the Services, our other services, and tools;
  • To create aggregated and anonymised information to determine which Mobile Application features are most popular and useful to users, and for other statistical analyses;
  • To prevent, discover, and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application;
  • To customise the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application (if any);

We may associate your Device Identifier or Mobile Application Usage Information with any personally identifiable information you provide, but we will treat the combined information as personally identifiable information.

For purposes of your use of any of our Mobile Applications and the services offered through any Mobile Application, the Mobile Application may also collect certain information about you (including Personal Information) that you knowingly supply to the Mobile Application such as the following:

  • Your user name and any password required by the Mobile Application
  • Age
  • Gender
  • Mailing or other address
  • Zip code
  • Telephone number
  • Email address
  • Photos uploaded by you

Registration may be required and Personal Information may also be collected if there is content from the Mobile Application that you specifically and knowingly upload to an online community, website, or to the public, eg uploaded photos, posted reviews. This uploaded content will also be subject to the privacy policy of the platform to which you upload the content.

2. How do We Use the Information Collected?

We may use your Personal Information ,Demographic Information, or Usage Information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive including, for example, to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to improve the Services or our other services, to customise your experience with the Services, or to serve you specific content that is most relevant to you; (3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies;(4) for internal business purposes; and (5) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

Please note that information submitted to the Services via a “contact us” or other similar function may not receive a response.

3. How and When Do We Disclose Information To Third Parties?

We may share non-personally identifiable information, such as aggregated user statistics, with third parties. We do not share your Personal Information with third parties for those third parties’ commercial purposes unless you consent to such sharing at the time you provide your Personal Information. We may share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described below or otherwise in this Privacy Policy.

A. WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES. You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. While we strive to ensure that any third party applications or services accessible through our Site complies with the applicable privacy laws and rules, we are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

B. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF. We may use third party vendors to perform certain aspects of the Services, such as hosting the Services, designing and/or operating the Services’ features, tracking the Services analytics, and enabling Del Monte to send you special offers or performing other administrative services. We may provide these vendors with access to user information, including Personal Information, to carry out the services they are performing for you or for us. While we may use third party analytics service providers to evaluate and provide us with information about the use of the Services and viewing of our content, we do not share Personal Information with these analytics service providers, but they may set and access their own cookies, web beacons, and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

C. CO-BRANDED SERVICES. Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors, charities, and political organisations and may require you to disclose Personal Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you may be providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Personal Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.

D. CONTESTS AND PROMOTIONS. We may offer contests and other promotions (any, a “Promotion”) through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

E. ADMINISTRATIVE AND LEGAL REASONS. We may access, use, preserve, transfer, and disclose your information (including Personal Information), including disclosure to third parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests, or legal process if in our good faith opinion such is required or permitted by law; (ii) to protect and/or defend the Site’s policies applicable to any online Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property, or security of the Services or any third party; and/or (iv) to detect, prevent or otherwise address fraud, security issues, or technical issues. Further, we may use IP address or other Device Identifiers to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers, and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. By agreeing to this Privacy Policy, you hereby authorise us and provide your consent for us to do the foregoing.

F. BUSINESS TRANSFER. We may share your information, including your Personal Information, Demographic Information, and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our shares and/or assets or other corporate change, including, during the course of any due diligence process.

4. What is Online Behavioural Advertising and How Can I Opt-Out?

We may contract with third-party advertising networks, publishers, and other entities to advertise our products and services on websites not affiliated with us. Some of these ads are online behavioural advertising – which serve advertisements that are more likely to be of interest to you using non-personal behavioural information. Such ads may contain cookies that allow monitoring of websites (including our own websites that are part of our own Services) and your response to our advertisements. Cookies placed by these companies do not collect Personal Information. We limit companies that place our ads from using information for any purpose other than to assist us in our advertising efforts.

5. What About Information I Disclose Publicly?

A. USER GENERATED CONTENT AND PUBLIC INFORMATION. The Services may permit you to submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions, or other content, including Personal Information (collectively, “User Content”). We or others may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to this User Content and may have the ability to share it with third parties across the Internet. Please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Please note that Del Monte does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. This Privacy Policy does not apply to any information that you disclose publicly, share with others, or otherwise upload, whether through the Services or otherwise. We are not responsible for the accuracy, use, or misuse of any content or information that you disclose or receive through the Services.

6. Does Third Party Content and Links to Third Party Sites Appear On The Services?

The Services may contain content that is supplied by a third party, and those third parties may collect website Usage Information and your Device Identifier when web pages from any online Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you “click” on a banner advertisement, the “click” may take you away from one of our websites onto a different website. These other websites may send their own cookies to you, independently collect data or solicit Personal Information, and may or may not have their own published privacy policies. We encourage you to note this when you leave our Services and to read the privacy statements of all third party websites or applications before submitting any Personal Information to third parties.

7. How Do I Change My Information And Communications Preferences?

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. The Services may allow you to review, correct, or update Personal Information you have provided through the Services’ registration form or otherwise. We will make good faith efforts to make requested changes in our, then, active databases as soon as reasonably practicable. You may cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail. If you have any questions about: (a) access to Personal Information; (b) the collection, use, management, or disclosure of your Personal Information; (c) the exercise of your rights under the relevant Data Privacy laws or (c) this Privacy Policy, you should contact us in the following ways:

Telephone: +632 8856 2888

8. What About Security?

We incorporate commercially reasonable safeguards compliant with the applicable data privacy laws, rules, and regulations to help protect and secure your Personal Information. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that while we have the necessary safeguards in place to protect you Personal Information, we cannot ensure the security of any information you transmit to us, and you use our Site and provide us with your information at your own risk.

9. What About Changes to the Privacy Policy?

We reserve the right to change this Privacy Policy from time to time. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If there are any material changes in the way we treat Personal Information, we will notify you by sending a notice to the primary email address specified in your communication preferences or by placing a prominent notice on our online Services prior to the change becoming effective.

10. What About Social Media Features and Widgets?

Our online Services may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programmes that run on our online Services. These features may collect your IP address, which page you are visiting on our online Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.